STORE FAQ

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

HOW SECURE IS THIS STORE?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

WHAT METHODS OF PAYMENT DO YOU TAKE?

We take Visa, Mastercard, and American Express which are accepted through PayPal.
We also accept E-Cheques through PayPal but cannot ship your item until payment clears.

WHAT SHIPPING OPTIONS DO YOU OFFER?

UK + Ireland : Items are shipped First Class via Royal Mail. As a rule we do not offer tracking or signed for delivery on items sent within these regions unless it is requested by the customer. If you would like it tracked & signed for, please get in touch via e-mail before placing an order.

International + Worldwide : Items are shipped via Royal Mail International Tracked & Signed (where available). Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery, online delivery confirmation and insurance of contents. Although this does increase shipping costs, we believe this offers peace of mind and added security for more distant international customers.

We are happy to combine shipping for items shipped in tubes, and items shipped in mailers respectively and combined shipping costs are taken into account in store settings. If you have any questions just drop us a line!

All items are shipped within 14 days of processing your order.
(Delivery times will vary depending on region)

PACKAGING

Larger prints + posters are shipped within 3” diameter, reinforced postal tubes lined with Kraft paper for added protection and ease of removal. For multiple print orders, we often use larger 4” diameter extra strong postal tubes for combined postage.

Smaller prints + items requiring flat packing are shipped within reinforced cardboard art mailers.

Small items (such as badges, postcards etc) are shipped within mailers or padded jiffy bags.

SHOP POLICY

Whilst we will do everything possible at our end to ensure your purchase reaches you as intended, please note that Stag & Serpent is not responsible for goods damaged in transit or items that get lost in the post. If this is a concern, please contact us beforehand to arrange tracked shipping with item insurance (this is automatic for International customers).

If for some reason, you are unhappy with your purchase or feel there is a problem, please get in touch via e-mail and we will endeavour to put it right for you.

Thank you!
Stag & Serpent